ControlExpert and Solvd

08.11.2024

ControlExpert, as part of the Solvd Group and a leading provider of AI solutions for automotive claims management, announces it is using the NVIDIA AI software platform in its automotive claims processing solution to help transform the auto insurance industry through the use of cutting-edge AI and computer technologies.

At the heart of this solution lies the vision to make claims management for insurers and their customers worldwide fairer, faster, more efficient, and more transparent, with the goals of reducing both costs and claims expenses while sustainably increasing customer satisfaction. Through use of the NVIDIA AI Enterprise software platform – specifically NVIDIA NeMo and NVIDIA NIM microservices – ControlExpert is helping redefine the entire claims management process, from damage assessment to settlement.

“This solution underscores our role as a pioneer in the industry. By utilizing NVIDIA technologies, we are helping set new standards for claims processing and elevating these processes to a completely new level. By using AI-driven automation, we can handle claims more quickly, precisely, and above all, more fairly – this is a real advantage for insurers, repair shops, fleet and leasing companies, and for drivers themselves,” says Andreas Decker, Managing Director of ControlExpert and Chief Product Officer of Solvd.

Technological Milestone in Claims Management

ControlExpert and Solvd particularly focus on utilizing NVIDIA NeMo and NVIDIA NIM to significantly accelerate claims processing and even automate large parts of the process end to end. With the help of generative AI, vast amounts of data in the claims process can be analyzed in real time. Policyholders and claimants can conveniently upload claims information – text and images – from any device. This data is then processed, coverage and liability are checked, fraud assessment is conducted, and a detailed damage estimate is created. As a result, claims can be processed and resolved in the shortest possible time. This efficient process is enabled by NVIDIA NeMo and computer vision technologies.

Additionally, ControlExpert and Solvd intend to further accelerate AI innovation in the insurance industry by jointly exploring and developing innovative approaches to automotive claims processing with NVIDIA AI. For instance, the latest computer vision technologies will be used in augmented reality and virtual application scenarios, with the aim of significantly improving communication and collaboration between insurers, vehicle owners, and repair shops. This will lead to more transparency and accuracy in damage assessment.

“Leveraging NVIDIA technology, we have created a globally scalable platform for claims management that is not only fast and efficient but also delivers the highest levels of customer satisfaction,” explains Anne-Sophie Grouchka, CEO of Solvd.

Benefits for the Entire Industry

The NVIDIA-powered platform developed by ControlExpert helps meet the demands of the global insurance market. Insurers worldwide can benefit from reduced claims costs, improved fraud prevention, increased efficiency in claims processing, and above all, enhanced customer satisfaction.

This solution marks a decisive step in the advancement of the auto insurance industry, paving the way for a fully digital and AI-powered claims process so that drivers worldwide can have their claims fairly compensated on the same day.