EasyClaim

Digital-First Claims Handling

What is EasyClaim?

EasyClaim is the smart way of handling vehicle claims by using any smart device.

The time taken to settle a claim drastically reduces from weeks down to hours or even minutes. Information and photos of any damage are sent to ControlExpert by customers using their smart device. The customer then receives feedback about the potential repair route for the vehicle and can select the repairer of their choice from a list. It is also possible for the insurer to offer cash settlements in suitable cases.

EasyClaim explained in two minutes

How EasyClaim works

Receive Link

After reporting a claim to their insurance company, the customer is sent a link via e-mail or SMS to the EasyClaim application which can be opened on any smart device with internet access. On the start screen they are asked to accept the privacy policy to continue.

Identify Vehicle

If applicable, the customer takes a photo of their vehicle registration certificate and inserts the registration date of the vehicle.

Identify Vehicle

In addition, a photo of the dashboard and information about the mileage of the vehicle is needed.

Take pictures

The customer takes two overview pictures of their vehicle and adds at least two close up pictures of the damage sustained.

Damage description

Now the customer needs to add a short description of how the accident occurred. They can choose to submit the information using either the text field or recording their voice directly from their smart device.

Send data

That’s it! The data is sent to ControlExpert where our car experts can determine the appropriate claim process and amount.

Receiving calculation

Within just a few hours the claimant receives a calculation of the repair costs including spare parts, paintwork and labor costs. They can now decide whether to choose the vehicle repairer or elect to receive the pay out for the total damage cost instead.

Payout

If the claimant opts for a pay out, they need to fill in their bank account details. The calculated amount will then be transferred to their bank account within a few days.